Privacy Policy

1. Information We Collect

When you use our website or services, we may collect: your name, email address, phone number, nationality, passport details (for booking purposes), travel preferences, and any information you voluntarily provide through our contact forms, inquiry forms, or booking requests.

2. How We Use Your Information

• Processing and managing your tour bookings
• Communicating with you about your travel arrangements
• Providing customer support before, during, and after your trip
• Sending relevant travel information and promotional offers (with your consent)
• Improving our website and services
• Complying with legal obligations

3. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser. Essential cookies are required for the website to function properly.

4. Third-Party Sharing

We share your personal data only when necessary to deliver our services — for example, with hotels, airlines, transport providers, and local guides involved in your tour. We do not sell your personal data to third parties. We may also share data when required by law or to protect our legal rights.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of your booking plus an additional period for legal and accounting requirements (up to 5 years).

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also withdraw consent for marketing communications at any time. To exercise your rights, contact us at [email protected]. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Contact

For privacy-related inquiries, contact our team at [email protected].

Asia Creative Travel Ltd
8th floor, Dai An building, 36-38 Dai An Street, Ha Dong District, Hanoi, Vietnam